North American Van Lines
A Global Network Engineered to Deliver Local-Level Precision

North American Van Lines has spent more than 90 years proving that large moving networks do not have to feel impersonal. For Kevin Murphy, Vice President and General Manager, the company’s strength comes from a model built on two principles—global capacity keeps the system stable, and local agents keep it human.

When those two elements work in sync, the customer’s experience is both efficient and personalized, a balance that has become harder to achieve within an industry that is shifting toward automation.

North American Van Lines, a member of the Sirva family of brands, operates with the strength of Sirva’s global network—one of the largest in the relocation industry. This reach provides North American Van Lines with one of the broadest operational footprints in the market, supporting seamless service across the U.S. and Canada and extending through established operations in the Americas, EMEA and APAC regions.

The North American Van Lines network consists of over 500 agents and affiliates worldwide. Its agents in the U.S. and Canada manage complex relocations with the familiarity and accountability of a neighborhood mover while drawing on the equipment, capacity and coordination of a global system. Digital capabilities deepen that strength on the ground. Digital workflows simplify onboarding; customer apps provide visibility and AI-enhanced surveys raise both speed and accuracy.

“Some customers want to handle their entire move digitally. Others want someone local picking up the phone,” says Murphy. “Our agents can support both preferences with equal rigor. Because they know their markets, they can give customers exactly what they need rather than forcing a one-size-fits-all process.”

Diverse Customer Needs, One Coordinated System

North American Van Lines’ diversified business model creates the stability needed to keep relocations predictable even when market conditions shift without warning.

Corporate relocations allow no room for delay. They often set the tone for a new employee’s experience. Military and government moves operate under strict timelines. Consumer relocations fluctuate with seasons and housing trends. Each category pulls the network in a different direction, creating pressure points that often overwhelm traditional or less experienced van lines.

North American Van Line maintains control by sequencing work in a way that respects the urgency of each move. High-priority corporate and government relocations receive protected capacity, while consumer demand flexes to absorb seasonal surges. Trucks, crews and scheduling windows are aligned to that hierarchy, allowing the system to stay balanced even during peak periods. The network avoids overbookings that frequently lead to missed deadlines, damaged shipments or breakdowns in service across the industry.

Direct loading and direct delivery are prioritized whenever possible, limiting warehouse handoffs and reducing the risk of damage or delay. Fewer transitions shorten transit steps, keep custody clear and raise on-time performance—conditions customers recognize immediately in the form of smoother, less stressful relocations.

In every independent corporate relocation survey, this consistency is evident, as North American Van Lines ranks among the highest-performing carriers, earning strong evaluations from relocation managers and maintaining a multi-year streak in employee satisfaction scores.

An Agent Network Built for Performance

The company invests heavily in training, development and performance management. Strong agents are encouraged to expand into new markets, while underperforming operations are coached to ensure they improve.

We have found that agents moving from competitive van lines appreciate the opportunity to expand their locations and grow their fleet while benefiting from other aspects of our network. A recent convert, for example, has doubled their locations and tripled their fleet and revenue. They have also noted the refreshing camaraderie and cooperation within the North American Van Lines network that helps drive quality and revenue.

North American Van Lines is built around a simple idea that global capacity stabilizes performance, and local agents humanize it. Today, in a moving industry where size often compromises service, North American Van Lines has proven that scale and personal attention can coexist. When the two are intentionally designed to work together, they create a seamless experience that remains accountable and remarkably consistent, regardless of the distance.