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Transportation Review | Friday, May 27, 2022
In the condition of an e-concierge, guests can access the data whenever they require it, right from their phones. They can also use voice-activated chatbots to open curtains, set alarms, and order breakfast without talking to a human.
Fremont, CA: We have been seeing digital transformation trends in different industries over the last few months, comprising healthcare, finance, retail, media and entertainment. The tourism industry has rotated upside down recently because of extreme digital transformation.
Let's look at the top trends affecting the tourism industry.
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Chatbots
Earlier, all hotels had awkward welcome binders on their desks detailing what to see, where to feed, and what to perform in the area—everything one should know. Because of AI-powered apps and technology, hotels can now give all these details and more. By means of an e-concierge, guests can access the details whenever they require it, right from their phones. They can also use voice-activated chatbots to open curtains, set alarms, and order breakfast without talking to a human.
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Focusing on Data
As said before, data will play a key role in the new era of Tourism. Speaking of AirBnB, they could employ customer data to find out that guests who did not book were demoralized by hosts who did not reply to their inquiries. By delivering immediate booking quality to ensure their reservation, they eased many of their customers' problems while also automating what had earlier been an incredibly time-taking part of their business model. Data did not just enhance customer service. It also helps the bottom line.
Mobile Integration
For introverts who enjoy travelling, digital transformation is a realized hope. It is likely to plan a trip—from booking to bedtime and back—without talking with a live human being. As mobile-first and mobile-only brands grow, customers can do almost everything on their phones, from studying to ordering room service to opening the room door.
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