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Transportation Review | Tuesday, July 25, 2023
Airports are operating in uncharted areas as a result of the present outbreak, which has drastically interrupted air traffic.
Fremont, CA: Times like these are tumultuous. By concentrating on the long-term strategic plan and embracing innovation, airports can meet the difficulties of this crisis and convert it into an opportunity.
Undoubtedly, one of the sectors most severely impacted by the COVID-19 epidemic is the aviation sector. In the past, airports have had years of consistent expansion and have never struggled to stay afloat financially, not even during a recession. Airports are operating in uncharted areas due to the outbreak, drastically interrupting air traffic.
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Even though these are undoubtedly challenging times, the new normal has given airports a chance to rethink the future and recover more effectively from the COVID-19 effects. And technology will be crucial in making this possible.
Let's discuss ways airports may use technology to strengthen themselves in the wake of the COVID-19 effect:
● Drive operational cost reduction.
The majority of airports were having trouble controlling passenger growth before the COVID-19 issue. Airports currently have much less cash flow due to reduced operations and surplus capacity, assets, and people that are out of proportion to the decline in demand. In this case, cutting operating costs is essential for maintaining financial stability. Even though most airports have announced job reductions, facility closures, and considerable cuts in discretionary spending, there are still ways to save operational costs, especially in IT and back-office operations like finance, human resources, and sourcing. Airports can use an IT partner to create synergies via shared services among several airports and hyper-automation, which airports cannot do independently.
● Empower remote workforce
Most businesses now have remote workers, and airports are no exception. Airports must provide their personnel with the appropriate tools and technology to enable smooth communication as airport staff adjust to the new working style. While collaboration tools, including Microsoft Teams and Zoom, have significantly reduced pain, there are still opportunities. These include cloud-enabled systems (accessible from anywhere), virtual desktops, process digitization and automation, remote monitoring of operational procedures, and maintenance operations made possible by augmented reality. These actions will significantly enhance airport employee productivity and collaboration while supporting remote work.
● Ensure staff health and safety.
Airports must provide a secure workplace and be ready to action quickly and effectively in the event of a pandemic when airlines and airports resume operations and employees begin returning to their places of employment. Airports can benefit from investing in social distancing wearables for staff members to enforce social distancing and give efficient contract tracing capabilities. Without this capacity, outbreaks are a possibility at the airports, which might have a severe negative impact on daily operations.
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