FreightWise
The Go-To Expert in Supply Chain Logistics

FreightWise, a leading provider of data-driven supply chain solutions, stands out in the freight audit and payment sector by offering a unique blend of technology and services tailored to this specialized field. It assists small and medium-sized businesses with limited resources and knowledge in this area, resolving freight audit and payment challenges and improving spend visibility through advanced data and analytics. Acting as an extension of its clients’ transportation teams, FreightWise outsources this function to its experts, driving efficiency and savings.

FreightWise’s capabilities have recently been enhanced with the strategic acquisition of Kuebix, a leading transportation management system (TMS) software provider. This marks a significant expansion in service offerings by introducing a standalone self-service freight audit and payment technology to its portfolio. Kuebix’s powerful TMS allows the company to customize the supply chain services and provide greater value and flexibility to clients.

“We do everything from auditing, collecting invoices and reconciliation to general ledger coding and accounting,” says Matthew Everson, executive vice president of sales. “Clients can choose between leveraging freight audit and payment as an outsourced team or a self-service function within Kuebix.”

The freight audit and payment technology streamlines the efforts of clients’ accounts payable team by effectively managing time-consuming and costly manual tasks like invoice corrections, unpaid invoices, accruals and aging accounts. It also provides customers with accurate, actionable shipment data, from initial quotes to final settlements, enabling informed supply chain decisions. By incorporating the freight audit and payment module into the TMS, FreightWise gives its clientele access to comprehensive, accurate data on the actual costs of shipments.
“One thing that we very easily bring to light for our clients is the delta between a planned cost and an actual cost,” says Gregg Lanyard, vice president of product management and pro services.

FreightWise goes the extra mile to identify cost discrepancies, analyze the reason for their occurrence, and suggest alternative cost structures that can ensure future savings. In one instance, a client faced substantial losses due to unanticipated liftgate and residential charges. The company’s comprehensive reporting and analytics helped the client identify these recurring charges and adjust quoting mechanisms accordingly, preventing future losses.

Client feedback is integral to FreightWise’s continuous improvement strategy. The operations team actively engages in telephonic discussions with customers to assess current workflows for potential usability and user experience improvements and identifies additional functional requirements that they may have concerning freight audit and payment.

The professional services team plays a crucial role as well, conducting regular health checks to identify improvement areas, specific functions, features or modules being used, and their auditing and transportation processes. In case of a need or request for additional services or the use of the freight audit and payment module, the professional services team processes and manages a new sales order for implementation.

FreightWise’s commitment to innovation is reflected in its quarterly release cycle, which introduces new features and functions of the freight audit and pay technology based on customer feedback and market demands. This agile development approach ensures that its solutions remain at the forefront of the industry, continuously evolving to meet clients’ dynamic needs.

Integrating technology, services and client inputs into product development strengthens FreightWise’s position as a trusted partner in the logistics sector. It has set an industry benchmark for excellence by helping businesses navigate the complexities of freight management with confidence and precision.